Returns & Exchanges

Personalised Items

Because personalised items are made specifically for you, we do not accept returns or exchanges for change of mind.

If a personalised item is faulty or not as ordered please contact us and we will provide a suitable remedy.

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Non-Personalised Items

We offer returns or exchanges for non-personalised items if:

• The item is unused and in original condition

• You contact us within [7 days] of purchase

• You can provide proof of purchase

Change-of-mind returns are not eligible for a refund.

Return shipping costs are the responsibility of the customer unless the item is faulty.

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Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with:

• Your order number

• A brief description of the issue

• Clear photos where applicable

We’ll assess the issue and provide a remedy in accordance with the Consumer Guarantees Act.

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Sale Items

Sale items are final sale and cannot be returned or exchanged unless the item is faulty under the CGA.

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How to Start a Return

Please email us at [shopmynamenz@gmail.com] or through the Contact page before sending anything back. Returns sent without prior contact may not be accepted.